Refund Policy

Refund, Resend, and Returns Policy

At AroaStyle, we are committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

✅ What Qualifies for Refund, Resend, or Return

1. Order Delays

  • USA: 45 days after departure
  • Brazil: 110 days due to customs delays
  • Other: 100 days for certain shipping lines
Orders may be delayed due to pickup issues or incorrect address. Please check with your local post office.

2. Orders Not Received

  • If tracking shows delivered, no refund/resend will be provided.
  • If not received, a non-delivery certificate is required from the local post office.

3. Damaged Products

  • Full refund/replacement for severely damaged products.
  • Partial refund for minor damage (e.g., small scratches).
Fragile items: refunds recommended. No refunds for packaging damage due to international shipping. Claims for electronics must be made within 30 days.

4. Incorrect or Missing Products

  • Full refund or replacement for incorrect items.
  • Partial refund or resend for missing non-critical parts.
For size issues, please include a photo with measurements.

5. Order Cancellations

  • Full refund before order is processed or shipped.
  • Customized/pre-order items cannot be canceled after payment.

🔍 How to Submit a Dispute

Include the following when submitting a dispute:

  • Photos/videos of damaged products
  • Screenshots of complaints (with name, date, content)
  • Return the product if requested

⚠ Important Notes & Exceptions

1. Dispute Deadlines

Disputes must be filed within 7 days of delivery or expected delivery date.

2. Force Majeure

We are not responsible for delays or losses caused by events beyond our control:

  • Natural disasters
  • Epidemics
  • Customs delays
  • War or unrest

3. Shipping Method Restrictions

No disputes for certain non-trackable shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for orders shipped to regions with known limitations.

5. Returns

  • Must be authorized in advance
  • Unauthorized returns won’t be processed
  • Return within 30 days of receipt

6. Service-Based Products

Service-related products (e.g., photography, packaging) are non-refundable once fulfilled.

7. Unacceptable Disputes

  • Change of mind
  • Product looks different than expected (without defects)
  • Delays due to customs/natural events
  • Wrong item ordered or address provided

📝 Additional Information

Order Status

Disputes can't be opened once the order status is "closed".

Shipping Method Limits

No disputes accepted for certain shipping methods sent to specific countries:

  • PostNL
  • Electric PostNL
  • CJPacket EUB
  • CJPacket Postal Route
  • CJPacket Railway Economy

Destination Limits

We do not accept disputes for orders shipped to high-risk or restricted regions.

Returns Reminder

Returns are only accepted to designated warehouses. Returning is not recommended due to high international shipping costs and possible damage.

Service Products Disclaimer

No refunds for low-quality service products unless a quality inspection was completed.

Unacceptable Disputes (Expanded)

  • Unusual product odors
  • Deleted or altered tracking info
  • Customs issues due to non-compliance

💬 Need Help?

If you're unsure whether your order qualifies for a refund or resend, please contact our customer service team:

Email: support@aroastyle.com

Contact Support
We’re here to help make your shopping experience smooth and worry-free!